Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Yes—orders can be canceled or edited within 24 hours of purchase. Because our pieces are made to order and move into production quickly, we cannot guarantee changes after this window.
What to do
- Contact page or email info@northkaiser.com.
- order number, full name, and the change you need (cancel, address edit, item change).
- free 30-day returns after delivery.
We usually reply within one business day.
How can I track my order?
How can I track my order?
Once your order ships, we’ll email you a shipping confirmation with your tracking number and a direct tracking link. You can also track anytime by logging into your account and going to My Orders → Track package. Can’t find the email? Check your spam folder or contact info@northkaiser.com
What if there is a problem with my order?
What if there is a problem with my order?
No worries—we’ll make it right. Please contact us at info@northkaiser.com or via the contact form and we’ll reply within 24 hours. Include your order number, a short description, and photos/video of the issue (and the shipping label/packaging if damaged).
- until we advise—the carrier may require it.
- free replacement, reshipment, missing part, or a refund according to our policy.
- late or missing, first check the tracking link in your shipping email. If there’s no movement 5 business days past the estimate, reach out and we’ll investigate and reship if needed.
I didn't receive all of my order?
I didn't receive all of my order?
Some orders ship in multiple parcels and may arrive separately; if the rest hasn’t arrived within one business day of the first delivery, please contact info@northkaiser.com with your order number.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products: Refund Policy
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return; if there’s a product issue, please include a few photos or a short video showing the problem. We’ll reply with instructions and the return address.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Exchanges are product- and stock-dependent; please contact us with your order number and preferred item, and we’ll confirm the best option together—exchange or return/refund.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once your return arrives and passes inspection, processing takes up to 10 business days (typically 5–7)—refunds go to your original payment method, and exchanges ship promptly with tracking.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Preparation time: 5–10 business days; shipping: an additional 3–7 business days. Total: 8–17 business days.
Will I pay any customs and shipping fee?
Will I pay any customs and shipping fee?
No—shipping is free worldwide, and we cover all duties and taxes; you won’t be charged any customs or shipping fees at delivery.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Which country do you ship from?
Which country do you ship from?
We design and produce in Türkiye and ship worldwide from there—standard shipping is free (we cover duties/taxes), with expedited options available at checkout.
Product Info & Care
What materials do you use?
What materials do you use?
We use high-strength steel with high-quality, metallic-matte paint. Color appearance can vary slightly with lighting and viewing angle.
How do I clean and care for my item?
How do I clean and care for my item?
Wipe with a soft, damp cloth, then dry with a soft cloth to prevent water marks. Do not use chemicals or abrasives—hard polishing can damage the finish.