Shipping

SHIPPING POLICY
Effective date: October 18, 2026.

Where we ship and what it costs
We ship worldwide, including all 50 US states, with free shipping and import duties paid. There are no excluded destinations or regional shipping surcharges. Applicable US sales tax is calculated and shown at checkout. You will not be asked to pay additional import duties or standard shipping charges at delivery.
For a custom project, the written quote confirms the delivery destination, shipping method, included charges and any applicable tax before you order. A change to an accepted quote requires your agreement; we do not add unapproved charges after purchase.

Delivery arrangements
The carrier and delivery arrangements depend on the product and destination. We confirm any special delivery arrangements with you before you order. Please tell us about access restrictions when requesting a quote.

Production and delivery estimates
Standard-size mirrors: estimated delivery in 8–17 business days from order, including 5–10 business days for production and 3–7 business days for shipping.
Other products: use the delivery estimate stated for that product or in your written quote.
Custom sizes and new designs: we provide a project-specific production and delivery estimate in writing before you order. Unless the quote expressly says otherwise, the production estimate starts after your final drawing, dimensions and price have been approved in writing and the required product payment has been received. Drawing preparation is a separate stage and is not included in that production estimate.
Business days exclude weekends and applicable public holidays. Estimates are not guarantees. If we learn that we cannot meet a stated shipment date, we will notify you with a revised date and explain your options, including cancellation and refund where applicable. We will seek any delay consent required by law. Rights and refunds required by applicable law are not restricted by our custom-order terms.
We email tracking details when your piece leaves the workshop.

Delivery and damage
Please inspect the packaging on delivery, note visible damage with the carrier where possible and take photographs. If your piece is damaged, wrong or defective, contact info@northkaiser.com as soon as possible, ideally within seven days, with your order number and photographs. Reporting later or being unable to obtain photographs does not remove your warranty or legal rights.
We arrange the appropriate repair, replacement, full refund including applicable shipping, or other remedy required by law at no cost to you. Do not send broken glass back; contact us for safe instructions. Keep the packaging where safe until we advise you.
Responsibility for transit loss or damage remains with us until delivery to you or your nominated recipient. See our Returns & Refund Policy for further details.